Frequently Asked Questions

Humari lab mein advanced XRF machines hain, isliye testing process mein lagbhag 15 se 30 minute lagte hain. Agar aapko laser marking (HUID) bhi karwani hai, toh hum koshish karte hain ki aapko Same Day Delivery mil jaye.

Hallmarking ke charges Bharat Sarkar (BIS) dwara nirdharit (fixed) hote hain. Ye per piece ke hisaab se charge kiye jate hain (jaise ₹45 + GST per item). Bulk orders aur regular B2B jewellers ke liye humare paas special testing packages available hain.

Haan, bilkul! Agar aap apne purane gahne bechna chahte hain ya unki shuddhata check karna chahte hain, toh humari lab mein aakar test karwa sakte hain taaki aapko exchange ke waqt sahi aur poori value mil sake.

Nahi, bilkul nahi! Hum X-Ray Fluorescence (XRF) technology use karte hain. Ye ek 100% Non-Destructive process hai. Iska matlab hai ki gahne ko na pighlaya jata hai, na kata jata hai. Uska weight aur design bilkul safe rehta hai.

Haan, test ho sakti hai. Humaari XRF machine sirf gold aur metals ka percentage batati hai. Halaanki, stone ka weight minus karke net gold weight nikalna padta hai, jisme humare experts aapki puri madad karte hain.

HUID (Hallmark Unique Identification) ek 6-digit alphanumeric code hai. Naye BIS rules ke anusar, har naye hallmarked gahne par ye code laser dwara engrave kiya jata hai. Ye har piece ke liye unique hota hai, bilkul aapke Aadhar card ki tarah.

Ye bahut asaan hai! Apne smartphone par 'BIS CARE' App download karein. App mein 'Verify HUID' option par click karke apne gahne par likha 6-digit code daalein. Aapko lab ka naam (Varanasi Hallmark Center), testing date, aur purity screen par dikh jayegi.