Privacy Policy

1. Information We Collect

To provide you with secure and government-compliant hallmarking and testing services, we may collect the following types of information:

• Personal & Contact Details: Name, phone number, email address, and physical address.
• Business & KYC Information: GST numbers, PAN/Aadhaar details, and business registration documents (required specifically for B2B jewellers for official BIS HUID generation).
• Service Data: Details regarding the quantity, weight, and type of metal (gold/silver) submitted for testing.
• Security Data: CCTV footage recorded within our lab premises for the safety of your valuable assets and compliance purposes.

2. How We Use Your Information

The information we collect is strictly used for operational and legal purposes, including:

• Processing your testing, assaying, and laser hallmarking requests.
• Generating official testing reports and BIS HUID certificates.
• Communicating with you regarding your service status, delivery, or billing.
• Maintaining internal records to comply with the Bureau of Indian Standards (BIS) and other regulatory authorities.

3. Strict Confidentiality

Given the high-value nature of our industry, we maintain absolute secrecy regarding your assets. We do not disclose the quantity, purity, or value of your tested metals to any unauthorized third party. Your testing reports are handed over only to you or your verified authorized representative.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal or business data. We only share information under the following circumstances:

• Government Authorities: We are legally obligated to share necessary data with the Bureau of Indian Standards (BIS) for the official generation of HUIDs and compliance tracking.
• Legal Requirements: If required by law, court order, or law enforcement agencies to investigate fraud or security issues.

5. Data Security

We implement robust physical and digital security measures to protect your data. Our laboratory is equipped with 24/7 surveillance, and all digital records containing your KYC and testing reports are stored on secured networks with restricted access.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.